--- title: What is your refund policy? description: What deductions are made? How will I receive my refund? --- [![company logo](https://support.flairespresso.com/hs-fs/hubfs/flair_espresso_logo_2018-2.png?height=120&name=flair_espresso_logo_2018-2.png)](https://flairespresso.com) [Flair Help Center](https://support.flairespresso.com/knowledge) - [Go to flairespresso.com](https://flairespresso.com) - [Contact us](https://support.flairespresso.com/knowledge/kb-tickets/new) Return Information - [Account Information](https://support.flairespresso.com/knowledge/account-information) - [Account and Purchase History](https://support.flairespresso.com/knowledge/account-information#account-and-purchase-history) - [Managing Payments and Billing](https://support.flairespresso.com/knowledge/account-information#managing-payments-and-billing) - [Processing and Shipping Information](https://support.flairespresso.com/knowledge/account-information#processing-and-shipping-information) - [Promotions](https://support.flairespresso.com/knowledge/account-information#promotions) - [Returns and Warranty](https://support.flairespresso.com/knowledge/returns-and-warranty) - [Return Information](https://support.flairespresso.com/knowledge/returns-and-warranty#return-information) - [Warranty Policy](https://support.flairespresso.com/knowledge/returns-and-warranty#warranty-policy) - [Partners and Collaborators](https://support.flairespresso.com/knowledge/partners-and-collaborators) - [Before You Buy](https://support.flairespresso.com/knowledge/before-you-buy) - [Espresso 101](https://support.flairespresso.com/knowledge/before-you-buy#espresso-101) - [Flair FAQs](https://support.flairespresso.com/knowledge/before-you-buy#flair-faqs) - [The Flair 58 Family](https://support.flairespresso.com/knowledge/the-flair-58-family) - [Getting Started](https://support.flairespresso.com/knowledge/the-flair-58-family#getting-started) - [FAQs](https://support.flairespresso.com/knowledge/the-flair-58-family#faqs) - [Recommendations](https://support.flairespresso.com/knowledge/the-flair-58-family#recommendations) - [The Flair 58+](https://support.flairespresso.com/knowledge/the-flair-58-family#the-flair-58) - [The PRO2](https://support.flairespresso.com/knowledge/the-pro2) - [Getting Started](https://support.flairespresso.com/knowledge/the-pro2#getting-started) - [FAQs](https://support.flairespresso.com/knowledge/the-pro2#faqs) - [Recommendations](https://support.flairespresso.com/knowledge/the-pro2#recommendations) - [The Classic](https://support.flairespresso.com/knowledge/the-classic) - [Getting Started](https://support.flairespresso.com/knowledge/the-classic#getting-started) - [FAQs](https://support.flairespresso.com/knowledge/the-classic#faqs) - [Recommendations](https://support.flairespresso.com/knowledge/the-classic#recommendations) - [The NEO Flex](https://support.flairespresso.com/knowledge/the-neo-flex) - [Getting Started](https://support.flairespresso.com/knowledge/the-neo-flex#getting-started) - [FAQs](https://support.flairespresso.com/knowledge/the-neo-flex#faqs) - [Flow Control Portafilter](https://support.flairespresso.com/knowledge/the-neo-flex#flow-control-portafilter) - [Recommendations](https://support.flairespresso.com/knowledge/the-neo-flex#recommendations) - [The Royal Grinder](https://support.flairespresso.com/knowledge/the-royal-grinder) - [Getting Started](https://support.flairespresso.com/knowledge/the-royal-grinder#getting-started) - [FAQs](https://support.flairespresso.com/knowledge/the-royal-grinder#faqs) - [The Signature](https://support.flairespresso.com/knowledge/the-signature) - [Getting Started](https://support.flairespresso.com/knowledge/the-signature#getting-started) - [FAQs](https://support.flairespresso.com/knowledge/the-signature#faqs) - [Recommendations](https://support.flairespresso.com/knowledge/the-signature#recommendations) - [The NEO](https://support.flairespresso.com/knowledge/the-neo) - [Getting Started](https://support.flairespresso.com/knowledge/the-neo#getting-started) - [FAQs](https://support.flairespresso.com/knowledge/the-neo#faqs) - [Flow Control Portafilter](https://support.flairespresso.com/knowledge/the-neo#flow-control-portafilter) - [Recommendations](https://support.flairespresso.com/knowledge/the-neo#recommendations) [Back to home](https://support.flairespresso.com/knowledge) 1. [Flair Help Center](https://support.flairespresso.com/knowledge) 2. [Returns and Warranty](https://support.flairespresso.com/knowledge/returns-and-warranty) 3. Return Information - [Account Information](https://support.flairespresso.com/knowledge/account-information) - [Account and Purchase History](https://support.flairespresso.com/knowledge/account-information#account-and-purchase-history) - [Managing Payments and Billing](https://support.flairespresso.com/knowledge/account-information#managing-payments-and-billing) - [Processing and Shipping Information](https://support.flairespresso.com/knowledge/account-information#processing-and-shipping-information) - [Promotions](https://support.flairespresso.com/knowledge/account-information#promotions) - [Returns and Warranty](https://support.flairespresso.com/knowledge/returns-and-warranty) - [Return Information](https://support.flairespresso.com/knowledge/returns-and-warranty#return-information) - [Warranty Policy](https://support.flairespresso.com/knowledge/returns-and-warranty#warranty-policy) - [Partners and Collaborators](https://support.flairespresso.com/knowledge/partners-and-collaborators) - [Before You Buy](https://support.flairespresso.com/knowledge/before-you-buy) - [Espresso 101](https://support.flairespresso.com/knowledge/before-you-buy#espresso-101) - [Flair FAQs](https://support.flairespresso.com/knowledge/before-you-buy#flair-faqs) - [The Flair 58 Family](https://support.flairespresso.com/knowledge/the-flair-58-family) - [Getting Started](https://support.flairespresso.com/knowledge/the-flair-58-family#getting-started) - [FAQs](https://support.flairespresso.com/knowledge/the-flair-58-family#faqs) - [Recommendations](https://support.flairespresso.com/knowledge/the-flair-58-family#recommendations) - [The Flair 58+](https://support.flairespresso.com/knowledge/the-flair-58-family#the-flair-58) - [The PRO2](https://support.flairespresso.com/knowledge/the-pro2) - [Getting Started](https://support.flairespresso.com/knowledge/the-pro2#getting-started) - [FAQs](https://support.flairespresso.com/knowledge/the-pro2#faqs) - [Recommendations](https://support.flairespresso.com/knowledge/the-pro2#recommendations) - [The Classic](https://support.flairespresso.com/knowledge/the-classic) - [Getting Started](https://support.flairespresso.com/knowledge/the-classic#getting-started) - [FAQs](https://support.flairespresso.com/knowledge/the-classic#faqs) - [Recommendations](https://support.flairespresso.com/knowledge/the-classic#recommendations) - [The NEO Flex](https://support.flairespresso.com/knowledge/the-neo-flex) - [Getting Started](https://support.flairespresso.com/knowledge/the-neo-flex#getting-started) - [FAQs](https://support.flairespresso.com/knowledge/the-neo-flex#faqs) - [Flow Control Portafilter](https://support.flairespresso.com/knowledge/the-neo-flex#flow-control-portafilter) - [Recommendations](https://support.flairespresso.com/knowledge/the-neo-flex#recommendations) - [The Royal Grinder](https://support.flairespresso.com/knowledge/the-royal-grinder) - [Getting Started](https://support.flairespresso.com/knowledge/the-royal-grinder#getting-started) - [FAQs](https://support.flairespresso.com/knowledge/the-royal-grinder#faqs) - [The Signature](https://support.flairespresso.com/knowledge/the-signature) - [Getting Started](https://support.flairespresso.com/knowledge/the-signature#getting-started) - [FAQs](https://support.flairespresso.com/knowledge/the-signature#faqs) - [Recommendations](https://support.flairespresso.com/knowledge/the-signature#recommendations) - [The NEO](https://support.flairespresso.com/knowledge/the-neo) - [Getting Started](https://support.flairespresso.com/knowledge/the-neo#getting-started) - [FAQs](https://support.flairespresso.com/knowledge/the-neo#faqs) - [Flow Control Portafilter](https://support.flairespresso.com/knowledge/the-neo#flow-control-portafilter) - [Recommendations](https://support.flairespresso.com/knowledge/the-neo#recommendations) # What is your refund policy? ## What deductions are made? How will I receive my refund? Our full refund policy can be reviewed [here](https://flairespresso.com/return-policy/). As noted in our policy, you will be responsible for costs associated with returning the product back to us, as well as a deduction to account for outgoing shipping. If shipping is paid at the time of purchase, that amount will be retained by us. If your order originally qualified for free shipping: The outgoing shipping of a Flair to U.S addresses is $14, and for a Flair 58 or 58x the total is $20. This shipping cost is covered by us when the product is purchased. If the product is later returned for refund, this outgoing shipping of $14 or $20, depending on the product purchased, will be deducted from the refund amount. Your refund will be credited back to the original form of payment: We are unable to process it back to an alternative card or account.  Once processed, you will receive confirmation via email from our team.  flairespresso.com Help Center - [Go to flairespresso.com](https://flairespresso.com) - [Contact us](https://support.flairespresso.com/knowledge/kb-tickets/new)