---
title: Do I need a receipt for warranty support?
description: What if I purchased second hand or misplaced my receipt?
---

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1. [Flair Help Center](https://support.flairespresso.com/knowledge)
2. [Returns and Warranty](https://support.flairespresso.com/knowledge/returns-and-warranty)
3. Warranty Policy

- [Account Information](https://support.flairespresso.com/knowledge/account-information) 
    - [Account and Purchase History](https://support.flairespresso.com/knowledge/account-information#account-and-purchase-history)
    - [Managing Payments and Billing](https://support.flairespresso.com/knowledge/account-information#managing-payments-and-billing)
    - [Processing and Shipping Information](https://support.flairespresso.com/knowledge/account-information#processing-and-shipping-information)
    - [Promotions](https://support.flairespresso.com/knowledge/account-information#promotions)
- [Returns and Warranty](https://support.flairespresso.com/knowledge/returns-and-warranty) 
    - [Return Information](https://support.flairespresso.com/knowledge/returns-and-warranty#return-information)
    - [Warranty Policy](https://support.flairespresso.com/knowledge/returns-and-warranty#warranty-policy)
- [Partners and Collaborators](https://support.flairespresso.com/knowledge/partners-and-collaborators)
- [Before You Buy](https://support.flairespresso.com/knowledge/before-you-buy) 
    - [Espresso 101](https://support.flairespresso.com/knowledge/before-you-buy#espresso-101)
    - [Flair FAQs](https://support.flairespresso.com/knowledge/before-you-buy#flair-faqs)
- [The Flair 58 Family](https://support.flairespresso.com/knowledge/the-flair-58-family) 
    - [Getting Started](https://support.flairespresso.com/knowledge/the-flair-58-family#getting-started)
    - [FAQs](https://support.flairespresso.com/knowledge/the-flair-58-family#faqs)
    - [Recommendations](https://support.flairespresso.com/knowledge/the-flair-58-family#recommendations)
    - [The Flair 58+](https://support.flairespresso.com/knowledge/the-flair-58-family#the-flair-58)
- [The PRO2](https://support.flairespresso.com/knowledge/the-pro2) 
    - [Getting Started](https://support.flairespresso.com/knowledge/the-pro2#getting-started)
    - [FAQs](https://support.flairespresso.com/knowledge/the-pro2#faqs)
    - [Recommendations](https://support.flairespresso.com/knowledge/the-pro2#recommendations)
- [The Classic](https://support.flairespresso.com/knowledge/the-classic) 
    - [Getting Started](https://support.flairespresso.com/knowledge/the-classic#getting-started)
    - [FAQs](https://support.flairespresso.com/knowledge/the-classic#faqs)
    - [Recommendations](https://support.flairespresso.com/knowledge/the-classic#recommendations)
- [The NEO Flex](https://support.flairespresso.com/knowledge/the-neo-flex) 
    - [Getting Started](https://support.flairespresso.com/knowledge/the-neo-flex#getting-started)
    - [FAQs](https://support.flairespresso.com/knowledge/the-neo-flex#faqs)
    - [Flow Control Portafilter](https://support.flairespresso.com/knowledge/the-neo-flex#flow-control-portafilter)
    - [Recommendations](https://support.flairespresso.com/knowledge/the-neo-flex#recommendations)
- [The Royal Grinder](https://support.flairespresso.com/knowledge/the-royal-grinder) 
    - [Getting Started](https://support.flairespresso.com/knowledge/the-royal-grinder#getting-started)
    - [FAQs](https://support.flairespresso.com/knowledge/the-royal-grinder#faqs)
- [The Signature](https://support.flairespresso.com/knowledge/the-signature) 
    - [Getting Started](https://support.flairespresso.com/knowledge/the-signature#getting-started)
    - [FAQs](https://support.flairespresso.com/knowledge/the-signature#faqs)
    - [Recommendations](https://support.flairespresso.com/knowledge/the-signature#recommendations)
- [The NEO](https://support.flairespresso.com/knowledge/the-neo) 
    - [Getting Started](https://support.flairespresso.com/knowledge/the-neo#getting-started)
    - [FAQs](https://support.flairespresso.com/knowledge/the-neo#faqs)
    - [Flow Control Portafilter](https://support.flairespresso.com/knowledge/the-neo#flow-control-portafilter)
    - [Recommendations](https://support.flairespresso.com/knowledge/the-neo#recommendations)

# Do I need a receipt for warranty support?

## What if I purchased second hand or misplaced my receipt?

In order to file a warranty claim, you must have a copy of a receipt from a verified/authorized reseller. But, if you misplaced yours, rest assured we can provide one if given the purchaser's name and email, if the order was placed directly through us. If you purchased elsewhere, kindly contact your point of purchase for retrieval assistance. 

For secondhand purchases, purchases from unauthorized resellers, or those without a receipt, we are unfortunately unable to provide support under warranty. 

 

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