---
title: My coupon code isn't working.
description: coupon code not working
---

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# My coupon code isn't working.

If attempting to use the $10 off "first time user" code you receive after subscribing to our newsletter, kindly note it will not apply if you have previously placed on order through us. 

Alternatively, if you are a first time user attempting to use the code, but your first order attempt failed (due to payment information, tech error, etc), our system will recognize it as a second attempt. Kindly contact our support team and we'll be able to sort this out manually!

If attempting to use another code (associated with a promotion or custom offering), and it is not working, please doublecheck the entry and try to clear your cache. If still not working, kindly contact our support team to troubleshoot. 

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